How technology has changed banking over the years
E-banking, online banking, net banking, etc. have completely changed the way banking is done today. Banking is one of the world’s oldest businesses. It has been with us in one form or another since the merchants of Ancient Babylon started offering grain loans to farmers who needed to transport goods between towns.
5 ways technology has changed banking forever:
1. No more queuing
If you are over the age of 30, you have probably spent hours in interminable bank queues over lunchtimes or on a Saturday mornings, to withdraw money or pay in a cheque. Banks have given new opportunities for their customers to help their. customers. It's possible to do everything online, from simple transactions to complicated issues such as applying for a mortgage.
2. One quick tap and you’re done
Although mobile first issued con-tactless cards for customers to use at their petrol stations in the US as early as 1997, the very first con-tactless cards associated with banks were given out by Barclay card in 2008. By 2011, mobile technology had merged with con-tactless, and the first wave of apps that allowed their owners to pay by tapping the phone against the terminal were born.
3. Cyber security and data protection
A decidedly inadequate collection of statutes currently governs cyber security and data protection in India.Also under this Act, every Indian citizen was to be issued with a national identity card called the Aadhar card with a unique identification number similar to social security numbers in the United States.
4. A different sort of customer service
Our country has unique relationship with customers. In the early 1900's, Western retailers began saying “The customer is always right”, to show dedication to customer service.The Japanese, they use the phrase “The customer is god”, meaning that every action you perform it should serve and honor the customer. In India, boss is always right and the guest is god. The customer is always there.
5. More competition and bigger challengers
One of the biggest change to happen to the banking sector is the opening up of competition to some of the processes that there were only ever available in-bank before. Take Transfer wise, which can save you on the fee your bank would charge you for an international money transfer, as an example. It will be the interesting to see how banking evolves in the future, and which institutions will be flexible and nimble enough to keep up with the demands of today’s society. What those demands will be the and what banking will look like in five or ten years time is an exciting proposition.
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